Endowment Policy First is an online trading name of LEWKAY FINANCIAL SERVICES Lewkay Financial Services 3c Sopwith Crescent, Hurricane Way, Wickford SS11 8YU * Tel: 01268 762200 * FAX: 01268 762292 Terms and Conditions of business   REG 17 (web) SEP-2006 1. Lewkay Financial Services are Independent Financial Advisers and are authorised and regulated by the Financial Services Authority (the FSA) and are bound by the FSA's rules. Details can be found on the FSA website at www.fsa.gov.uk/register or by calling the FSA on 0845 606 1234. 2. We are not tied to one company's products and, therefore, are able to be impartial when giving advice and on trading endowment policies, arranging life assurance, income protection, critical illness cover, pensions, investments in authorised unit trusts, ISAs and other general insurances. 3. We offer independent financial advice, but occasions can arise where we, or one of our other customers, will have some form of interest in business that we are transacting for you. If this happens, or we become aware that our interests or those of one of our other customers conflict with your interests, we will inform you in writing and obtain your consent before we carry out your instructions. In relation to the sale of endowment policies, we will act on an execution-only service whereby no advice will be given, unless specifically requested. 4. When we have transacted any business for which you have given instructions, we will not give you any further advice unless you request it, but will be glad to advise you at any time you ask us to do so. 5. We prefer instructions to be given to us in writing to avoid any possible disputes. If any instructions are given orally then they should be confirmed in writing. We may refuse at our discretion to accept certain instructions, although such discretion will not be exercised unreasonably. 6. We keep records of all your transactions for at least six years. You, or your appointed agent have the right to inspect the records at a mutually convenient time. As we treat all of our client records as confidential, we reserve the right to give you copies of your records where in certain circumstances to release the originals would compromise other clients' confidentiality. 7. In the event of any dissatisfaction with our services, you will be entitled to complain. Complaints should be directed to The Compliance Officer at the address below. He will explain our complaints procedure and, if we are unable to resolve the complaint, you will be able to refer the complaint to the Financial Ombudsman Service. 8. You, or we, may terminate our authority to act on your behalf under these terms of business at any time, without penalty from ourselves. Notice of this termination must be given in writing and will take effect immediately upon receipt of the notice. Termination will not prejudice the completion of transactions already initiated on your behalf or any rights or obligations already arising. WE DO NOT HANDLE CLIENTS' MONEY. 9. We never accept a cheque made out to us (unless it is a cheque in settlement of our charges or disbursements for which we have sent you a fee note) or handle cash. 10. These terms of business exclude any rights which may be conferred upon third parties by the Contracts (Third Party Rights) Act 1999. 11. In order to advise you properly, we must obtain certain information from you about your financial and personal circumstances, to assess your suitability for particular products and services. If we are not offering advice, the information required will be limited to the specific area of business that we are transacting on your behalf. 12. You have the right of access under the Data Protection Act 1988 to your personal records held on our file. We treat all of our clients as private investors unless otherwise agreed in writing. DATA PROTECTION AND DIRECT MARKETING INFORMATION HELD ABOUT YOU (Our privacy statement) By accepting these Terms and Conditions of Business: a) You agree that the information we hold about you can be held on computer and/or paper files. b) You agree that any information which you give us may be disclosed to third parties (e.g. credit reference agencies and product providers) for the purpose of processing your application or to another firm upon the sale of all or part of our business. c) Unless you advise us to the contrary when submitting an enquiry, you agree that we may use the information that we hold about you to contact you from time to time by post, fax, email or telephone to bring to your attention additional products or services which may be of benefit to you. d) We agree that any consent given by you under paragraph "c" above may be withdrawn by you at any time by using the box on our enquiry form, contacting us at the above address, or by emailing a request to us at: We will approach market makers with your policy details and endeavour to obtain the highest price possible for you. This is undertaken at your request to find the best price for your policy and you have neither requested or been offered further financial advice in connection with the suitability of this transaction. We will be paid by the purchaser of the policy and NOT you, as clearly stated in our "Confirmation of Sale" statement sent with our policy sale paperwork. The amount of the offer given to you is the amount that you will receive, with no deductions for any fees or administration costs. You should, however, be aware that there may be other taxes or costs that may exist that are not paid through Lewkay Financial Services (e.g. local taxes if you are outside of the UK). The information (offers) provided to you is only usually valid for 7 days, but this may be extended by mutual agreement. Most offers to purchase policies can be extended beyond their stated validity date, but this is not guaranteed. English law will form the basis of any contract we enter into. The language in which all communications will be conducted is English. Notice of termination of a contract must be given in writing and will take effect up to 7 days following receipt of the notice. Where you have a contract with a purchaser for your policy, the Terms & Conditions of that contract will not be affected by this agreement. Within this contract there are no cancellation rights, however, cancellation rights may apply for any products sold to you - details of these will be advised to you separately in writing. This web site is intended for use by UK residents only